The story behind the formation of IPS.
The founders of IPS came from the pharma and biotech industries. We have experienced everything that our customers go through in their jobs.
We worked for commercial manufacturing companies where the workload was increasing and budget for headcount was decreasing. We worked for R&D companies where time was of the essence. We worked for companies taking products through clinical trials. There were no good options for reliable third-party on-site calibration and maintenance service providers. Clearly, someone needed to provide a solution - so we did!
Our experience working in industry contributed to our core value - provide the highest level of service to the customer. Time is critical. Quality is an absolute requirement.
We saw other service providers and equipment manufacturers did not fully understand that future sales are fully dependent on the success of the current job. We swore to never lose sight of that.
That's why we developed customer service systems that give you the answers you need, when you need them, and we always ask if there's anything more we can do to help.
This isn't a hobby. It's our passion. Our life - and we feel we've created the ultimate solution for companies in the life sciences industries.